Privacy Policy

Effective Date: 5 October 2026
Last Updated: 5 October 2026

The Viral Stuff (“The Viral Stuff”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of customers and visitors using our website.

Business Information

Business Name: The Viral Stuff
Business Type: Proprietorship
Proprietor: Mohammad Imran
Business Address: Diversion Road, Avam Nagar, Itarsi, Madhya Pradesh – 461111, India
Email: contact@theviralstuff.com
Phone: 6262728256

1. Information We Collect

When you browse our website, place an order, make a payment, contact us, or otherwise use our services, we may collect:

Name
Mobile number
Email address
Billing address
Shipping/delivery address
Order details
Payment and transaction details
Customer support communications
Information submitted through forms
Device, browser and website usage information where applicable

We collect information that is reasonably necessary to process orders, provide customer support, deliver products, process refunds and operate our website.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Confirm payments
Arrange product delivery
Send order and shipping updates
Process cancellations, returns and refunds
Respond to customer enquiries
Provide after-sales support
Prevent fraudulent or unauthorized transactions
Improve our products and website
Comply with applicable laws and regulatory requirements

3. Payment Information

Payments made through our website may be processed through third-party payment service providers, including Cashfree Payments.

The Viral Stuff does not intentionally store customers' complete debit-card or credit-card numbers, CVV, UPI PIN, card PIN or banking passwords on its own servers.

Payment information is processed by the relevant payment service provider according to its security and privacy practices.

4. Sharing of Information

We may share necessary information with service providers who help us operate our business, including:

Payment gateway/payment processing providers
Courier and logistics companies
Website and hosting providers
Technology service providers
Customer support providers
Government authorities or law-enforcement agencies where required by law

We do not sell customers' personal information for monetary consideration.

5. Cookies

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage and improve the customer experience.

You may control cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain customer information for as long as reasonably necessary for:

Order fulfilment
Customer support
Accounting and business records
Fraud prevention
Dispute resolution
Legal and regulatory compliance

8. Customer Requests

Customers may contact us regarding their personal information or request correction of inaccurate information, subject to applicable law and reasonable verification.

For privacy-related requests:

Email: contact@theviralstuff.com
Phone: 6262728256

9. Children's Privacy

Our website is not intentionally directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. Customers should review the privacy policies of those websites separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

12. Contact Us

For privacy questions or concerns:

The Viral Stuff
Proprietor: Mohammad Imran
Diversion Road, Avam Nagar, Itarsi, Madhya Pradesh – 461111, India
Email: contact@theviralstuff.com
Phone: 6262728256