Terms and Conditions
Effective Date: 5 October 2026
Last Updated: 5 October 2026
These Terms & Conditions govern your use of the website and purchase of products from The Viral Stuff.
By accessing our website or placing an order, you agree to these Terms & Conditions.
1. Business Information
Business Name: The Viral Stuff
Business Type: Proprietorship
Proprietor: Mohammad Imran
Address: Diversion Road, Avam Nagar, Itarsi, Madhya Pradesh – 461111, India
Email: contact@theviralstuff.com
Phone: 6262728256
2. About The Viral Stuff
The Viral Stuff is an online retail business dealing in trending consumer products and other products offered through our website.
Products, prices, availability and offers may change from time to time.
3. Product Information
We make reasonable efforts to provide accurate product names, descriptions, specifications, images and pricing.
Product images may vary slightly from the actual product because of lighting, photography, screen settings, packaging changes or manufacturer variations.
Customers should review product information and specifications before placing an order.
4. Product Pricing
Prices displayed on the website are the applicable selling prices at the time of purchase.
Applicable taxes and shipping charges, if any, will be displayed at checkout or otherwise communicated before the order is completed.
We reserve the right to correct genuine pricing or listing errors.
If an order is affected by an obvious pricing or listing error, we may contact the customer before fulfilment. If the order is cancelled for such a reason after payment, the eligible amount will be refunded.
5. Order Acceptance
When a customer places an order, it constitutes a request to purchase the selected product.
We reserve the right to accept or cancel an order in circumstances including:
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Product becoming unavailable
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Incorrect product information
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Pricing errors
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Incorrect or incomplete customer information
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Suspected fraudulent activity
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Delivery limitations
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Events beyond our reasonable control
If payment has already been received for an order cancelled by us, the eligible amount will be refunded.
6. Payment
Customers may use the payment methods displayed during checkout.
Payments may be processed through Cashfree Payments or other payment providers made available by us.
The Viral Stuff will never ask customers to disclose their UPI PIN, card PIN, CVV or payment password through phone, email or chat.
7. Shipping & Delivery
Orders are normally processed within 1–3 business days after successful payment confirmation and product availability.
Estimated delivery time is generally 5–10 business days after dispatch, depending on the delivery location and courier service.
Delivery may take longer due to:
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Public holidays
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Weather conditions
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Courier delays
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Transportation disruptions
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Remote delivery locations
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Incorrect address information
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Events beyond our reasonable control
Customers are responsible for providing an accurate delivery address and contact number.
Please refer to our Shipping & Delivery Policy for further details.
8. Cancellation, Returns & Refunds
Cancellation, return and refund requests are governed by our Cancellation, Return & Refund Policy.
Customers should review that policy before placing an order.
9. Promotional Offers
Promotional offers may have additional conditions, eligibility requirements, validity periods or product restrictions.
Unless expressly stated otherwise, promotional offers cannot be combined with other offers.
10. Prohibited Use
Customers must not use our website for:
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Fraudulent transactions
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Unauthorized activities
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Illegal activities
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Attempts to compromise website security
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Activities that violate applicable laws
11. Intellectual Property
Website content, including text, graphics, logos, photographs, product descriptions, website design and other materials, is owned by or licensed to The Viral Stuff or the respective rights holders.
Such material may not be copied, reproduced or commercially used without appropriate permission.
12. Force Majeure
We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, courier delays, technical failures or similar events.
13. Limitation of Liability
We will take reasonable steps to process and fulfil accepted orders.
To the extent permitted by applicable law, The Viral Stuff shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded.
14. Changes to Terms
We may update these Terms & Conditions from time to time.
The updated version will be published on this page.
15. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India.
Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over Itarsi, Madhya Pradesh.
16. Customer Support
The Viral Stuff
Proprietor: Mohammad Imran
Address: Diversion Road, Avam Nagar, Itarsi, Madhya Pradesh – 461111, India
Email: contact@theviralstuff.com
Phone: 6262728256